FAQs

Yes, we ship worldwide, except to Russia. We ship via Express Shipping to avoid lost and delayed parcels.

For more detailed Shipping zones and prices, click here.

All orders ship within 1 - 2 working days.

Orders made on Friday, after 9am SGT and over the weekends will be shipped out by Monday 12pm SGT.

The Covid-19 situation is developing at a rapid pace worldwide, and we seek your understanding that parcel delivery might be slightly delayed in your respective countries. This depends on how your country's postal system & customs is operating. We will do our best to dispatch your parcel as quickly as we can to shorten any possible delays. Feel free to drop us an email should you wish to double check on the progress your order, we will be happy to help.

Orders within Singapore will arrive within 1-2 working days after dispatch. Orders to the rest of the world ship via Express Shipping, and typically take about 4-7 working days after dispatch to get to you.

We also seek your understanding regarding shipping delays during peak periods and the holiday season (October - January). 

For more detailed delivery charges, click here.

Occasionally, delays in your local customs and post office can cause a small backlog and delay in the delivery of parcel. Usually, this parcel will be with you shortly. If you think your parcel might be lost in transit, drop an email to us at help@bare-cases.com and we’ll be there to assist you shortly!

Please ensure that this is done 3 months from the purchase date. Beyond this time frame, we are unfortunately unable to follow up with your order.

Tracking links are sent to the email you purchased with after your order is dispatched. The tracking link can take up to 48 hours to generate and we seek your kind patience. If you think your parcel might be delayed in transit, drop an email to us at help@bare-cases.com and we’ll be there to assist you shortly!

We accept payments via all major credit & debit cards, via Apple Pay and ShopPay.

If you’re having problems checking out from our store, just leave us a note at help@bare-cases.com, and we’ll get it sorted out for you as soon as we can.

Some parcels are subjected to local taxes, duties and custom charges. These are payable by the recipient of the parcel and are unfortunately out of our control. We regret to inform you that we are also unable to refund any of these fees.

YES, of course! Our entire online store includes an SSL certificate that uses 128-bit encryption technology; the same level of encryption used by large banks to protect information you provide. In English, it means you can shop with complete peace of mind. Also, we don't store your credit card info anywhere on our backend. You're fully clothed in this regard.

We can do our best to cancel your order if it has not been sent out by our warehouse, but we only have a small window to do so.

As we try our best to process your order as efficiently as we can, we might not have the time to update this cancellation, even if your order has not been sent out. Shoot us an email to help@bare-cases.com with your order number, and we’ll be with you as soon as we can!

We can do our best to change your order if it has not been sent out by our warehouse, but we only have a small window to do so. Our warehouse processes your order as efficiently as we can, and we might not have the time to update this change, even if your order has not been marked as shipped at the time of your email.

Drop an email to help@bare-cases.com with your order number and indicate the correct model/colour you want. Our support team will be with you shortly to let you know if your request is successful.

We're sorry to hear that this has happened. Our warehouse tries to ensure that all parcels are shipped accurately, however occasionally human errors do occur and we seek your kind understanding regarding this. Please reach out to us via email at help@bare-cases.com with the relevant pictures and we'll make sure to sort things out as soon as possible. 

For orders that are incorrect or incomplete, we will immediately expedite the correct item or rest of your order upon receiving your email. If you would prefer a refund, we will only be able to refund you in Store Credits.

If your order has not been shipped, yes! Please drop an email to help@bare-cases.com immediately. 

If your parcel has already been shipped, re-routing charges will be borne by the customer for Express/Priority parcels. For Tracked parcels, please contact your local post office with your tracking number as soon as you can to ensure that you pick up your parcel after its failed delivery. For normal parcels, re-sending fees will be borne by the customer in the event of a failed delivery.

All returns need to be initiated within 10 days of the date of delivery. All shipping fees are excluded from refunds.

All items must be unused and in their original packaging with the relevant plastic protection. If the plastic protection piece has been removed from the Naked EX case and stuck back on, we will not be able to honour the refund.

We do not provide free return shipping labels. Customers are liable for return shipping back to us. Please note that all returns will incur a 20% restocking fee. To initiate a return, drop an email to us at help@bare-cases.com and we’ll assist you with the refund process.

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Exclusions

We do not offer refunds for replacement items or exchanged items.

We do not offer refunds for items that have been classified as user-damage by our team.

Yes! We'll be happy to help you change your order to something you'd prefer.

- All exchanges need to be initiated within 10 days of the ship date.

-We kindly request that your original order be returned to us. We do not provide return labels.

- Once we have verified your exchange, your replacement order will be processed for you.

To initiate an exchange, drop an email to us at help@bare-cases.com and we’ll assist you with the exchange process.

For US returns:

Once your return parcel is marked is delivered to our address, your order will be refunded to the card you purchased with. 

For returns to our Singapore warehouse:

Once your return parcel is received and inspected by our team, your order will be refunded to the card you purchased with. 

- All returns need to be initiated within 30 days of the ship date.

- Once we have verified your return, a Store Credit will be issued to your account. Your Store Credit is valid 1 year from date of issue.

We do not provide free return shipping labels. Customers are liable for return shipping back to us. To initiate a return, drop an email to us at help@bare-cases.com and we’ll assist you with the refund process.

All Bare products come with 12 months warranty from your date of purchase. Warranty can only be issued with photographic proof of defect, and proof of purchase. If you believe you've received a defective product, or your product has failed within 12 months, take a picture of it and contact us at help@bare-cases.com. 

Shipping costs for replacements of damaged products caused by user accidents will be borne by the customer.

Unfortunately, we are unable to cover accidental damages and normal wear and tear.